Shipping policy

At The Bush Nursery, we take great care to ensure your native plant babies arrive healthy, safe, and ready to thrive in their new home. Please read the following shipping information before placing your order.

Where We Deliver

We deliver to Australian addresses only, excluding WA, NT & SA due to their quarantine laws.

Orders are sent through Australia Post.

We will always choose the most efficient delivery method based on your location to ensure your plants arrive as quickly and safely as possible.

Processing Time

All orders are packed and shipped as quickly and safely as possible, usually within 2–5 business days.

Processing times may vary during peak seasons or extreme weather to protect the health of your plants.

Shipping Days

We ship live plants early in the week to reduce the chance of your plants being held in transit over the weekend.

This helps ensure they arrive fresh and in good condition.

Shipping Rates

Shipping costs are calculated at checkout based on:

Order size and weight

Packaging requirements to keep your plants safe

All shipping costs are visible before you complete your order.

Packaging

Your plants are carefully packed using methods designed to:

Protect roots and foliage

Reduce movement during transit

Maintain moisture throughout shipping

We pack each order with the goal of ensuring your plants arrive healthy and ready to settle in.

Delivery Times

Once shipped, delivery times are determined by the courier. These generally range from 2–7 business days, depending on your location.

You will receive a tracking number once your order has been dispatched.

Delays & Transit Issues

While we do our best to ensure fast delivery, delays may occur due to:

Weather conditions

Courier service interruptions

Public holidays or peak periods

We cannot guarantee delivery on a specific date, but we always aim to minimise transit time for the wellbeing of your plants.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We cannot take responsibility for packages sent to an incorrect address provided by the customer.

If you notice an error, contact us immediately at thebushnursery@gmail.com.